Payment Faqs
What are the forms of payment you accept?
We accept United States based cards: credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, or American Express logos.
Do you accept PayPal?
Yes, we do accept PayPal.
If you accept PayPal, can I use my PayPal account which has an international card attached to it?
No, it must use United States currency tied to a United States billing address to process an order.
I received an error message that my order cannot be completed but I was still charged. Why?
When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered is incorrect or an invalid payment option is being used. Your funds will return to your card in 3-5 business days. If you do not see the funds back in your account after that time, please contact your card company for further information.
Do you accept debit cards?
Yes, we accept United States debit cards. They must be issued with the Visa, Mastercard, Discover, or American Express logos.
Do you accept gift cards?
Yes, we accept United States gift cards. They must be issued with the Visa, Mastercard, Discover, or American Express logos. Please ensure a billing address is associated with the account. All orders require a valid United States billing address to process an order.
Do you accept money orders?
No, we do not accept money orders. Please see above for the forms of payment we accept.
Can you provide me a discount code for my order?
Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.
Why does my bar of soap have a "wet appearance spots on it?"
The “wet spot or spots you see you see are what is called glycerin rivers. This is a technique soap use to give a “cracked appearance” OR happens when the soap gets too hot during the curing process. Please note, this is cosmetic, it does not take away from the quality of the soap.
Product Faqs
I am trying to purchase a specific product and there is no “Add to Bag” option available or it says “Not For Sale,” what does this mean?
Unfortunately, at this time we are currently out of stock of this specific item. Please check back at a later date. We should be restocking shortly.
Why is the consistency different from the product I just ordered to the one I already have?
We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
How do I make a return for a purchase I made online?
Please follow our Returns Policy provided on the website:
Where can I get some samples?
Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions and sample giveaways.
What if I had an allergic reaction to your product
We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.
How do I check if a product has a certain ingredient?
Please visit/under the product page and check the ingredients listed on the product your are interested in.